Refund policy

Thank you for shopping at Desi Drift. We truly appreciate your trust and confidence in our products. Our goal is to deliver high-quality items and a smooth shopping experience to every customer. However, if you are not fully satisfied with your purchase, we are here to help.

This Return & Refund Policy explains your rights, our processes, and the conditions under which returns and refunds are accepted. Please read it carefully before placing an order.

1. General Return Policy

We accept returns under the following conditions:

✔ If you received a damaged or defective product

✔ If you received the wrong item

✔ If the product does not match the description

✔ If the wrong size or color was delivered (where applicable)

To qualify for a return:

  • You must raise a return request within 7 days of delivery.

  • The item must be unused, unworn, undamaged, and in the original packaging.

  • All tags, labels, accessories, and brand packaging must be intact.

  • A clear reason and proof of the issue must be provided (photos/videos).

Items returned without proper reason or missing their original condition may be rejected.

2. Items Not Eligible for Return

Certain categories cannot be returned due to hygiene, safety, and quality control reasons:

  • Personal care and grooming items

  • Innerwear and hygiene-related products

  • Consumable or perishable goods

  • Customized or personalized orders

  • Free gifts

  • Clearance or "Final Sale" items (unless damaged)

Products marked as Non-Returnable on the website are final sale and cannot be returned or refunded.

3. Damaged, Defective, or Wrong Product Policy

If you receive a damaged, faulty, or incorrect item, we sincerely apologize.

To process your complaint smoothly, please share:

  • Photos of the product

  • Photos of the packaging

  • Unboxing video (if available)

  • Order ID

  • Brief description of the issue

Send these details to:

📧 mydesidrift@gmail.com
📞 9987715996

Once verified, we will offer:

  • Replacement, or

  • Full Refund

Replacement is subject to stock availability.
If the item is out of stock, you will be refunded.

4. How to Initiate a Return

You can raise a return request through:

Email Support:

📧 mydesidrift@gmail.com

WhatsApp / Call:

📞 9987715996

Please share the following details:

  • Full Name

  • Order Number

  • Contact Number

  • Issue Description

  • Photo/Video Proof

Our support team will respond within 24–48 hours and guide you through the next steps.

5. Return Pickup & Process

  • Once your request is approved, a pickup will be arranged through our courier partner.

  • You must pack the product securely in the original packaging.

  • The courier will attempt pickup 2–3 times.

  • If the pickup fails repeatedly due to customer issues, the return may be cancelled.

In some pin codes, pickup may not be available.
In such cases, we may ask you to courier the item manually to the given address.

Return address:

Neena Kumar
703, B-Wing, Goregaon Pearl Society
Opp. DLH Udaaka, Best Nagar
Goregaon West
Mumbai, Maharashtra – 400104

6. Refund Policy

Refunds are processed only after the returned product reaches our warehouse and passes quality check (QC).

Refund will be issued if:

  • The product is returned in acceptable condition

  • The complaint is valid and verified

  • The replacement is not available

Refund Methods

  • Prepaid Orders:
    The amount will be credited to the original payment method (3–7 business days).

  • COD Orders:
    Refund will be issued via Bank Transfer / UPI (2–5 business days).
    You must provide your UPI ID or bank account details.

Refund May Be Rejected If:

  • Product is used, damaged, or altered

  • Original tags or packaging are missing

  • Wrong product is returned

  • Pickup attempts repeatedly fail

  • Customer provides incorrect or misleading information

7. Replacement Policy

We offer replacements for:

  • Damaged items

  • Wrong items

  • Defective items

Replacement will be issued only if:

  • The same product variant (color/size) is available

  • The return request is filed within 7 days

  • The returned item passes QC

If replacement is unavailable, a refund will be provided.

8. Order Cancellation Policy

✔ Orders can be cancelled only if they have not been shipped.

To cancel:

📧 mydesidrift@gmail.com
📞 9987715996

Once the order is shipped, cancellation is no longer possible.
However, you may raise a return request after delivery.

9. Incorrect Address & Failed Delivery

If the delivery fails due to an incorrect or incomplete address provided by the customer:

  • Re-shipping charges may apply

  • Refunds, if applicable, will be processed after deducting shipping fees

  • The customer is responsible for ensuring correct delivery details

10. Contact Us

For any help, support, or questions regarding returns or refunds, feel free to contact us:

Desi Drift
🌐 Website: https://desi-drifts.myshopify.com
📧 Email: mydesidrift@gmail.com
📞 Mobile: 9987715996

📍 Store Address
Neena Kumar
703, B-Wing, Goregaon Pearl Society
Opp. DLH Udaaka
Best Nagar, Goregaon West
Mumbai, Maharashtra 400104

Our support team is always ready to assist you and ensure a smooth experience.